Coherent
Hands-on support for an AEM platform on Adobe Managed Services: security upgrades, incident response, performance and translation workflows.
Coherent, a global materials, networking and laser technology company, runs its websites on Adobe Experience Manager hosted by Adobe Managed Services. RENY provided the AEM expertise to keep the platform secure, stable and moving.
Challenge
- Required AEM service pack upgrades from Adobe Managed Services security bulletins
- Author performance problems and site incidents that needed fast diagnosis
- Security findings on internet-facing applications to assess
- Translation workflows with the TransPerfect GlobalLink connector to keep running smoothly
Approach
- Planned and supported AEM service pack upgrades with Adobe Managed Services
- Worked Adobe support tickets on author instance performance and incidents
- Reviewed security findings and recommended fixes with Coherent's team
- Joined weekly AEM and translation check-ins with Coherent and TransPerfect
- Supported deployments and CI/CD through Adobe Cloud Manager
Results
- An AEM platform kept current with Adobe security requirements
- Faster resolution of incidents and performance issues with Adobe
- Steady support for multilingual publishing
- A trusted AEM resource for Coherent's web team
Related services: AEM Sites & Edge Delivery Services, AEM Migration